Terms of Use

Last updated: May 2026. These Terms of Use govern access to the website operated by Raltuv Exotic Island Travel Ltd. (“Raltuv,” “we,” “us”) and general conditions relating to travel services arranged through our Ottawa office. By using this site you agree to these terms; if you do not agree, discontinue use of the site.

1. Services

Raltuv acts as an agent and coordinator for island travel products supplied by independent lodges, carriers, and activity operators. We are not the direct provider of transportation, accommodation, or guided activities unless explicitly stated in writing. Your contract for those components may be with third parties whose terms apply to cancellations, force majeure, and conduct rules.

2. Website content

Descriptions, photographs, and prices on this website are for information and invitation to treat; they are not binding offers until confirmed in a written quote signed or accepted by you. We strive for accuracy but do not warrant that every detail is current at the moment you view a page. Seasonal closures, weather, and regulatory changes may affect availability after publication. Maximum promotional discounts displayed or offered will not exceed forty-five percent off the referenced seasonal list price for the applicable package component.

3. Bookings and payment

A booking becomes binding when you pay the deposit specified in your written itinerary and we issue supplier confirmations. Balance due dates, currency, and accepted payment methods appear on your quote. Late payment may result in cancellation of holds without refund of prior amounts if suppliers impose penalties. Chargebacks without contacting us first to resolve disputes may be treated as breach of these terms.

4. Cancellations and changes

Cancellation and change fees follow the supplier contracts attached to your itinerary plus any reasonable administrative fee disclosed before booking. Because island products often involve non-refundable lodge space, deposits may be partially or wholly non-refundable. We document tiers clearly before you pay. Travel insurance is strongly recommended. Raltuv is not responsible for losses arising from failure to purchase appropriate coverage.

5. Client responsibilities

You are responsible for valid passports, visas, vaccinations, and compliance with government travel advisories. You must disclose medical conditions, mobility limitations, and dietary needs that affect safety or supplier acceptance. Minors must travel with authorized guardians. You agree to follow local laws, reef protection rules, and operator safety instructions. Intoxication or reckless behaviour that endangers staff or guests may result in termination of services without refund where permitted by suppliers.

6. Limitation of liability

To the fullest extent permitted by Ontario law, Raltuv is not liable for indirect, incidental, or consequential damages arising from site use or travel, including lost profits or missed connections. Our aggregate liability for claims related to a specific booking is limited to the fees paid to Raltuv for coordination of that booking, except where liability cannot be limited by law. Nothing in these terms excludes liability for fraud or gross negligence where exclusion is prohibited.

7. Intellectual property

Site text, layout, logos, and original photography are owned by Raltuv or licensed to us. You may not copy, scrape, or republish substantial portions for commercial purposes without written permission. Limited personal printing of your own itinerary is permitted.

8. Prohibited use

You may not use this site to transmit malware, attempt unauthorized access, harass staff, or misrepresent your identity. You may not use our brand to imply endorsement of unrelated products including gambling, cryptocurrency schemes, adult content, counterfeit goods, or unlicensed financial products. We may suspend access for violations.

9. Bonus program

Island Circle points and credits are discretionary benefits subject to published conversion rates and expiry rules. Credits cannot exceed forty-five percent of eligible package subtotal per booking. Program terms may change with notice as stated on our Services page. Points have no cash value and are not transferable except as we expressly allow in writing.

10. Dispute resolution

Parties will attempt good-faith resolution by contacting raltuv@hotmail.com before formal proceedings. Unless otherwise required by consumer protection law applicable to you, disputes are governed by the laws of Ontario and the courts of Ottawa, Ontario shall have exclusive jurisdiction, without prejudice to mandatory consumer rights in your province of residence.

11. Indemnity

You agree to indemnify Raltuv against claims arising from your breach of these terms, your travel conduct, or false information you provided, except to the extent caused by our negligence or willful misconduct.

12. Severability and entire agreement

If any provision is unenforceable, the remainder stays in effect. For a specific trip, your signed itinerary and supplier vouchers supplement these website terms and prevail on travel-specific matters. These Terms of Use apply to site access and general commercial relationship unless contradicted by a signed client agreement.

13. Contact

Questions about these Terms: Raltuv Exotic Island Travel Ltd., 39 Chestnut St, Ottawa, raltuv@hotmail.com, +16132382529. Owner: Helena Kowalczyk. Ontario Corporation Number: 2847193.