Privacy Policy

Last updated: May 2026. This Privacy Policy describes how Raltuv Exotic Island Travel Ltd. (“Raltuv,” “we,” “us,” or “our”), operating at 39 Chestnut St, Ottawa, Ontario, collects, uses, discloses, and protects personal information in connection with our website, booking inquiries, and travel coordination services.

1. Who we are

Raltuv is an Ontario corporation specializing in curated travel to island destinations. Helena Kowalczyk is the owner and privacy officer for day-to-day inquiries. Our Ontario Corporation Number is 2847193. You may contact us at raltuv@hotmail.com or +16132382529 regarding privacy matters.

2. Information we collect

We collect information you provide directly when completing forms, emailing us, calling our office, or visiting in person. This may include your name, email address, phone number, mailing address, passport name as it appears on travel documents, date of birth where required by carriers, dietary or mobility preferences, emergency contact details, and payment-related information processed through our payment providers. We do not intentionally collect sensitive categories beyond what travel suppliers require to deliver your itinerary. When you browse our website, our servers and analytics tools may record IP address, browser type, pages viewed, and referring URL as described in our Cookie Policy. We do not purchase marketing lists of unrelated consumer data.

3. How we use information

We use personal information to respond to inquiries, prepare quotes, make reservations with lodges and activity operators, issue itineraries, process deposits and balances, communicate changes from suppliers, provide pre-departure guidance, and follow up after your trip for service quality. We may use your email to send transactional messages about bookings you have initiated. Marketing emails about island programmes are sent only if you opt in or have an existing client relationship where such communication is permitted by law, and you may unsubscribe at any time. We use aggregated, de-identified data internally to understand seasonal demand and improve our services. We do not use your data for automated profiling that produces legal effects without human review.

4. Legal bases and consent

Where applicable under Canadian privacy law, we rely on your consent, contractual necessity to deliver travel services you request, and compliance with legal obligations such as tax record retention. You may withdraw consent for non-essential marketing at any time without affecting completed contracts, though withdrawal may limit our ability to offer optional updates about your destination. For minors, we require guardian contact information and authorization before booking.

5. Sharing with third parties

We share personal information with lodges, airlines, ferry operators, insurance carriers you select, and payment processors only to the extent needed to fulfill your itinerary. These parties process data under their own policies once information is transferred for ticketing or registration. We require partners to use data solely for trip delivery unless you authorize otherwise. We do not sell personal information to data brokers. We may disclose information if required by court order, lawful government request, or to protect the safety of clients and staff. If Raltuv undergoes a corporate transaction, client data may transfer to a successor bound by protections no less stringent than this policy, with notice where practicable.

6. International transfers

Island suppliers and carriers may process your data outside Canada. When we transfer booking details internationally, we take reasonable steps to ensure partners maintain appropriate safeguards, including contractual clauses where available. You acknowledge that foreign jurisdictions may have different access rules for authorities. We recommend travel insurance and personal caution with documents abroad.

7. Retention

We retain booking records, correspondence, and payment documentation for periods required by tax and consumer law, typically seven years for financial records unless a longer period is mandated. Marketing suppression lists are retained until you request deletion and we confirm no active legal hold applies. Inactive inquiry data may be deleted after twenty-four months if no booking resulted.

8. Security

We implement administrative, technical, and physical measures appropriate to the sensitivity of the data we hold, including access controls for staff, secure storage for digital files, and training on phishing awareness. No method of transmission over the Internet is completely secure; we encourage strong passwords on client portals when offered and prompt reporting of suspected unauthorized access. If we become aware of a breach likely to pose significant harm, we will notify affected individuals and regulators as required by law.

9. Your rights

Depending on your province of residence, you may have rights to access, correct, or delete personal information we hold, subject to legal exceptions. You may request a copy of your booking file by emailing raltuv@hotmail.com with verification of identity. We will respond within timeframes prescribed by applicable law. If you believe we handled your data improperly, you may contact the Office of the Privacy Commissioner of Canada or your provincial commissioner after giving us an opportunity to resolve the concern.

10. Links and social tools

Our site may link to maps, messaging apps, or partner properties. Those services are governed by separate policies. We are not responsible for their practices once you leave our domain. WhatsApp and Viber links in our footer connect you to third-party platforms under their terms.

11. Changes

We may update this Privacy Policy to reflect legal or operational changes. The “Last updated” date will change accordingly. Material changes affecting how we use previously collected data will be communicated by email to active clients where feasible or by a notice on our website.

12. Contact

For privacy questions or requests, contact Raltuv Exotic Island Travel Ltd., 39 Chestnut St, Ottawa, raltuv@hotmail.com, +16132382529. We aim to acknowledge privacy correspondence within ten business days.