Contact Us

We welcome questions about island itineraries, group travel, and existing bookings. Our Ottawa office hours are Monday through Friday, 9:00 a.m. to 5:30 p.m. Eastern Time, excluding statutory holidays. For departures within seven days, phone contact is usually fastest so we can reach partners across time zones. Email suits detailed requests with attachment preferences or accessibility notes. Walk-in visitors are encouraged to schedule a consultation so a coordinator is available; drop-ins may wait during peak seasons. When you write, include your preferred destinations, approximate dates, party size, and any mobility or dietary requirements so we can respond with relevant options rather than generic brochures. We answer most messages within one business day. If you have already received a quote reference number, include it in the subject line. For media or partnership enquiries, address your message to Helena Kowalczyk, owner. We do not sell client data or share inquiry details with unrelated third parties. Emergency support numbers for active travellers appear on your final itinerary; this page is for planning and general support before departure. In 2026 we continue to offer optional video calls for clients outside the National Capital Region who prefer face-to-face discussion without travelling to Chestnut Street. Thank you for considering Raltuv for your next island journey—we look forward to hearing from you. The contact form on this page validates required fields and shows success or error messages directly below the submit control without pop-up alerts. Attachments are not accepted through the form; if you need to share passport copies or insurance documents, we will provide a secure method after we verify your booking reference. Complaints are handled by the same coordinator when possible for continuity; unresolved issues escalate to Helena within five business days. We document agreements in writing so verbal promises made during calls are confirmed by email whenever they affect price or inclusions. If you reach us outside office hours, leave a voicemail with your name, callback window, and whether your matter is time-sensitive; we prioritize active trips in progress. WhatsApp and Viber links in our footer connect to the same business number for messaging convenience under those platforms’ terms.